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Service

What is Oase.dk?

At Oase.dk we sell modern lithographs of the finest quality, so if you want art on the walls with a unique and personal expression, then we have something for everyone. Our idea is to focus on promoting art in the small oases of the home.

Are you curious about art and colors and would you like to find inspiration for the small oases of the home, then you are welcome to follow and contribute views on the site's blog. We will regularly inform about the themes that are being worked on and there will also be the opportunity to follow the process and the artist behind the business.

What is sold on Oase.dk?

Normally, 30 lithographs of each print are produced, all of which are delivered signed, but we can deliver larger runs.

We also sell the original paintings as the pictures are based on. It can be companies that acquire an original image and at the same time buy lithographs for their employees in eg. anniversary or Christmas gift.

Is it safe to buy pictures on Oase.dk?

We know that security and trust are very important to you and therefore we are protected with an SSL certificate, which means that all your personal data entered in connection with account creation and customer order are encrypted. All data is only used for the delivery of orders and any newsletters if you have actively requested it.

Who owns Oase.dk?

The webshop is designed and managed by:

Chrestina Højholdt Jørgensen
Holbergs Have 2
4300 Holbæk
Mail: info@oase.dk
CVR: 38921088

Account

Why do I need to register an account before buying?

The registration is quick and easy. We only require a password and an email address. When you have an account, you can easily and conveniently follow your order status from your control panel. In addition, we use your email address to send you messages in connection with the delivery.

How do I change my email address?

To change your email address or email, follow the steps below:

In the top right corner of a page you can see a link called ‘Account’ or your username if you are logged in. Click on your username to access your control panel. Select "Account Settings". You can then change your email address, shipping address and indicate whether you want to receive email from Oase.dk

I forgot my password. How do I get a new one?

It happens for even the best. Go to this page and enter a new password.

Can I make my own personal list of favorite products? Where can I see it?

Yes! If you like a product, just click on the heart icon below it. This automatically saves the product to your desired list, which you can find under your control panel. In the top right corner of a page you can see a link called ‘Account’ or your username if you are logged in. Click on your username to access your control panel.

Buy

What payment types can we accept on Oase.dk?

We accept payment by Visa, Mastercard and American Express. All credit cards must have a valid payment address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your site and ours. SSL encrypts all your personal information, including credit card number, name and address, so that it cannot be read as the information is transmitted over the Internet. For SSL to work, you need an SSL-enabled browser.

For your own security, we do not store any payment information. Payments are made directly via Stripe Certified to PCI Service Provider Level 1, the highest level of certification, so we can guarantee that important information remains confidential and private

Buy at Oase.dk

When you buy something on Oase.dk, the money is deposited in a neutral escrow account so that Oase.dk is not paid until you have received your product and had time to review it.

The funds are not released until 48 hours after Oase.dk has received confirmation that you have received your item. So you can be sure that you get what you bought and that the product is similar to our product descriptions.

How do I check my order status?

In "My Orders" you can see all your order statuses. Once the item is delivered, you will receive information on how to track the package.

To check the status of your purchases, click on your profile in the upper right corner of the screen. Select ‘Orders’ from your control panel, which is a page with all your active and past orders.

If the icon is Orange on the right side of the title, it means the item has not been shipped yet. You will receive a confirmation email with tracking number which you can then use to track the shipment in your control panel.

Shipping & Returns

Shipping

The products are delivered directly to your doorstep via selected freight companies that we have great confidence in. The freight is insured in the event that a situation should nevertheless arise where the item does not reach you.

Which countries are we sending to?

Initially, we only send to countries within europe, but we can make agreements to send to other countries if you contact us

What does the freight cost?

Since all our products are shipped in uniform transport pipes, we have chosen to fix the freight to:

Denmark: DKK   50,00-

Europe:     DKK 150,00-

How long does it normally take before I receive an order?

From the time we ship the item until you receive it, it usually takes 1-2 working days in Denmark.

Outside Denmark, it usually takes 2-4 working days.

We usually use the freight company DAO 365

Confidentiality and policies

Information recorded

Oase.dk can collect personally identifiable information, eg. Your name. Oase.dk can also collect anonymous demographic information that is not unique to you, such as your age and your gender. We may collect additional personal or non-personal information in the future.

nformation about your computer's hardware and software is automatically collected by Oase.dk. This information may include: your IP address, browser type, domain names, access times and referring website addresses. This information is used to operate the service, to maintain the quality of the service and to provide general statistics regarding the use of the Oase.dk website.

Collection and use of personal information

Oase.dk collects and uses your personal information to operate the website and provide the services you have requested.

When ordering goods on the site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We use this information to process and communicate the order you placed.

Oase.dk uses your information for four purposes: (1) to fulfill the orders you place on the site, (2) to respond to any customer service queries you may have (3) to contact you about offers, Oase.dk news and new products and (4) understand our customers' buying habits to better meet them in the future.

Use of Cookies

Oase.dk uses a cookie to improve and personalize your experience on our website by remembering you or your preferences during your visit.

If a site does not use cookies, it will think that you are a new visitor each time you move to a new site on the site. Our site uses cookies to remember things like your preferences, shopping cart or to remember who you are when you return to the site.

You have the option of accepting or rejecting cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to reject cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Oase.dk services or sites you visit.

Children under 13 years

Oase.dk does not knowingly collect personally identifiable information from children under the age of 13. If you are under 13, ask your parent or guardian for permission to use this site.

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